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Frequently Asked Questions- One Health and Care

Posted in About us

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  • Who can see my data in One Health and Care?

    The organisations across Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin in One Health and Care are:

    Partner organisations

    The organisations across Staffordshire and Stoke-on-Trent that are sharing information in One Health and Care are:

    • Staffordshire and Stoke-on-Trent GP practices - A full list of all GP practices in Staffordshire and Stoke-on-Trent can be found here. 
    • University Hospitals of North Midlands NHS Trust
    • University Hospitals of Derby and Burton NHS Foundation Trust
    • Midlands Partnership NHS Foundation Trust
    • North Staffordshire Combined Healthcare NHS Trust
    • Staffordshire County Council (social care)
    • Stoke-on-Trent City Council (social care)
    • Continuing healthcare services provided by MLCSU
    • West Midlands Ambulance Service

    The organisations across Shropshire, Telford and Wrekin that are participating in One Health and Care are:

    From January 2022, The Black Country and West Birmingham partner organisations will be joining One Health and Care. A fair processing campaign started on 22 November 2021 and will run for 12 weeks, click on this link to view. Organisations who will be including health and social care data are listed below:

    • Local GP practices in the Black Country and West Birmingham - View a full list of GP practices
    • The Dudley Group NHS Foundation Trust 
    • Sandwell and West Birmingham Hospitals NHS Trust 
    • Walsall Healthcare NHS Trust 
    • The Royal Wolverhampton Hospital NHS Trust  
    • Black Country Healthcare NHS Foundation Trust 
    • Dudley Integrated Health and Care NHS Trust 
    • Dudley Metropolitan Borough Council 
    • Sandwell Metropolitan Borough Council 
    • Walsall Metropolitan Borough Council
    • Wolverhampton City Council  

  • Who is responsible for One Health and Care?

    One Health and Care is owned and governed by the NHS and local authorities of Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin. From January 2022, the Black Country and West Birmingham will also join the partnership.

  • What are the benefits of sharing my record?
    • Better experience for you, as you will not need to repeat your health and social care history at every new appointment.
    • Safer care, as the clinicians will have up-to-date information about your medications and allergies direct from your GP practice.
    • Improved decision making about your care, as the clinicians will have information about your recent appointments and tests.
    • More efficient care, as the clinical teams will have access to the relevant information when they need it. 
    • Improved clinical interventions by working with NHS clinical professionals who are managing NHS screening programmes.
    • The introduction of data analysis (secondary use) of OHC data will provide benefits in regards to health care planning, aiding medical research and can help improve quality of health and care 
  • Is this a local or national project?

    This is a local project, you may have heard of similar projects in other areas. However, One Health and Care is unique to organisations within Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin. From January 2022, the Black Country and West Birmingham health and social care organisations will be joining.  A wider regional health and care record sharing strategy is being considered, which aims to ensure your patient record will accompany you if you receive care and support across boundaries into neighbouring areas where appropriate. Updates will be provided regarding this.

  • Doesn’t everyone involved in my health and social care already have access to this information?

    No, each organisation will keep its own record. For example, everyone who is registered at a GP practice will have a record kept at that practice.

    If you attend a local hospital, they will create their own record, and the same for social care services. Many of these records are now held electronically, which means that we can now start to bring all the information together in one place for a fuller picture to support care needs.

  • I live in one county, but I am registered with a GP in a different county, so am I included?

    Currently individuals who are registered with a GP practice in Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin areas will have their GP information included in One Health and Care. From January 2022, the Black Country and West Birmingham health and social care organisations will be joining.

  • How will you prevent the information being used inappropriately?

    For health and social care organisations to be able to keep records about you, by law they must comply with the Data Protection Legislation. All staff members within these organisations receive training on their responsibilities under the Legislation.

    Your record is kept on a secure database and is never shared with anyone who is not directly involved in your care. Every time anyone accesses your record, a log is kept of who they are and what they looked at.

    Use of your information is governed by existing rules and regulations to protect patient/client confidentiality. The NHS and Local Authorities take data management and security of confidential information very seriously.

    Information held within One Health and Care, will never be made public, used for advertising, or sold. Professionals accessing your information are subject to the existing codes of conduct for NHS and local authority staff, which means they must respect patient/client privacy and keep all information about you safe.

    For more information about how the NHS handles your health records visit NHS Choices.

  • Can I see my information, or could someone ask to see it on my behalf?

    Yes. You have the right, under the Data Protection Legislation, to request access to any information that organisations like the NHS hold about you.

    This includes copies of paper, electronic and hybrid patient/client health records. For more information about how to view your health care or social care records, please visit the relevant partner organisations website.

  • Does One Health and Care include sensitive information?

    Some sensitive information is withheld from your shared record. Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.

    An Information Sharing Agreement for One Health and Care is in place to ensure the appropriate exclusions are in place to meet legal/statutory requirements and sensitivity concerns.

  • What if I don't want my information to be viewed?

    You are able to raise an objection for One Health and Care and prevent your data being viewed on the system, though please be aware that we do not recommend this.

    If you choose to object, your information will not be available via One Health and Care however it will continue to be shared by health and care organisations by phone, email, and on paper where required as part of your direct care. 

    Please consider carefully before raising an objection as it could mean vital information about you is not immediately available when you require health or social care support.

  • What is Secondary Use Services (SUS)?

    Patient information and their use of services in health and social care can be analysed and used to plan and improve future treatment and care. Information held within One Health and Care will not be used by organisations for marketing, sales or for any commercial use.

  • What information will be available in SUS?

    All information viewable with One Health and Care and PHR will be available for data analysis.

  • Can I stop my data being used by SUS?

    You can find out more information how to opt out of your data being used for secondary use and how to action it here - National data opt-out - NHS Digital

    You have the right to raise an objection to your data being viewed within One Health and Care though please be aware this is not an absolute right and will be considered on a case by case basis.

    If your information is not available via One Health and Care it will continue to be shared by health and care organisations by phone, email, and on paper where required as part of your direct care. Please consider carefully before raising an objection as it could mean vital information about you is not immediately available when you require health or social care support.

  • Can an objection be raised for children's records?

    A parent or guardian can raise an objection in relation to a child they are responsible for and their data being viewed within One Health and Care, however the age and competency of that child must be taken into consideration. A GP will have input into this decision as part of their duty of care to the child.

  • What if I want to change my mind and have my data viewable after I have previously objected?

    You can contact your GP practice about having your data viewable.  Your GP record can then be updated to enable data viewing in One Health and Care. 

    When this change is made identified sets of Primary Care clinical data will be recreated in One Health and Care, data from other care provider systems will be viewable once the changes are made at your GP Practice.